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Buying, price and refunds13

Is this a subscription or do I pay once?

Aida is a one-time purchase at €15.99: no subscription, no renewal, no price creep. You pay once and keep every feature that exists on the day you buy, plus all future updates at no extra cost.

What can I do before buying?

The free tier lets you import and track up to 2 charts, with full access to every marking tool, sync preview, and stats. If you stitch more than 2 projects at a time, the one-time purchase removes that limit.

I have both an iPhone and an iPad. Do I have to buy it twice?

No. One purchase covers Aida on every iPhone, iPad, and Apple-Silicon Mac linked to your Apple ID. iCloud sync between those devices is included in that same purchase.

Can my family use it too?

On Apple devices, yes: Aida supports Family Sharing, so up to five family members in the same Family Sharing group can use it without buying separately. Google Play does not share in-app purchases through Family Library, so on Android the unlock belongs to the Google account that bought it.

Is Aida on Android too?

Yes. Aida for Android is its own app on Google Play and its own purchase, at the same price. Each store's purchase unlocks that platform. Keep in mind that iCloud sync is Apple-only, so the two platforms keep separate libraries; an Aida file (Settings > Move charts to another device) carries your charts and progress across once, so switching platforms does not mean starting over.

Will Aida ever switch to a subscription and lock me out of features I already paid for?

No. There is a written no-rug-pull promise: Aida will never convert to a subscription and will never remove a feature you paid for. The one-time model is deliberate, not a placeholder.

How do I get a refund?

Refunds go through the store you bought from. Bought on the App Store? Request one at reportaproblem.apple.com and Apple handles it directly. Bought on Google Play? Request one from your order history at play.google.com. If something in the app is not working as expected, feel free to reach out at support@oomny.eu first and we will try to fix it.

I got a new iPhone. Do I need to buy Aida again?

No. Open the App Store on your new device, find Aida, and tap the download icon; Apple recognises your prior purchase and installs it for free. Your charts and progress come back automatically via iCloud sync once you are signed in.

The store shows a different price or currency than €15.99. Which is correct?

Apple and Google each set the local price for their own storefront and currency, so the amount you see at purchase may differ from the euro amount shown here. The price the store shows at purchase is the one that applies.

I lost my purchase or it is not showing as bought. How do I restore it?

Open Aida, tap the gear icon in the library to open Settings, and choose Restore Purchases (it is also on the paywall). This asks the store you bought from (Apple or Google Play) to verify your prior transaction and unlocks the full app. If restore does not work, check that you are signed in with the Apple ID or Google account you bought with, or contact support@oomny.eu.

What exactly do I get free, and what does the one-time purchase unlock?

The free tier lets you import and track up to 2 charts with the full toolset. The one-time purchase removes that limit so you can import as many charts as you like. There's no subscription and no trial timer; the two-chart tier stays free for as long as you want to try it.

Does Aida work on my Mac as well as my iPhone and iPad?

Yes. Aida runs on Apple-Silicon Macs alongside iPhone and iPad, and your purchase and iCloud-synced projects carry across all three.

If I already imported two charts on the free tier, do I keep them after I buy?

Yes. Buying simply lifts the import limit; your existing charts and all their progress stay exactly as they are.

Importing your charts12

Which PDFs can I import? Do Etsy, magazine, and independent designer charts work?

Aida reads any PDF chart regardless of where you bought it: Etsy designers, self-published indie designers, magazine pull-outs, and pattern books all work. It reads the grid, symbols, and thread key from the file automatically, then asks you to review before saving.

My chart is a scanned image or photo-only PDF with no editable text. Will it import?

Yes. Aida has a separate path for rasterized or scanned pages that detects the grid, straightens the image, clusters cells, and reads the legend visually. Because it is working from pixels rather than a clean file, it always goes to a review step so you can confirm the result before it saves.

Can I use my phone camera to import a paper chart I own?

Yes. Take a photo directly in Aida or pick one from your Photos library. A photo of a printed chart goes through the same path as a scanned PDF: grid detection, deskewing, and a review step before it saves. Any other picture takes the second path: photo-to-pattern generation turns your own photo into a counted cross-stitch chart, entirely on your device, with a live preview you can tune before saving. Aida recognises which of the two it is looking at, and a single tap switches paths if it guesses wrong.

I have a multi-page book PDF. Do I have to import the whole thing at once?

No. When you open a multi-page PDF, Aida shows a thumbnail page-picker and nothing is pre-selected. You choose exactly which pages you want, and each page becomes its own chart, so a 40-page book can give you 40 individual trackable projects or just the one page you are currently stitching.

Will Aida handle a huge full-coverage or confetti chart with hundreds of symbols?

Aida imports the chart as a single canvas regardless of size, and the marking filter lets you highlight one colour at a time so taps and swipes only mark that colour, which is useful for confetti or dense full-coverage areas where symbols sit close together. Zoom and pan let you work at any scale.

Can I still view the original PDF after importing?

Yes. The original PDF stays attached to the chart and is one tap away at any time, so you can cross-reference the designer's colour notes, copyright page, or any detail that did not come through in the parsed canvas.

My chart imported oddly: symbols look wrong, the grid is off, or colours are mismatched. What should I do?

Scanned or lower-resolution PDFs are the most common cause of a rough import; a gridless page cannot be parsed and will fail honestly rather than produce a bad result. If something looks wrong after review, you can manually re-code any symbol to the correct DMC, Anchor, or Madeira thread code inside the chart. If a specific file consistently fails, contact support@oomny.eu and attach the PDF so it can be investigated.

Can Aida open XSD, OXS, or PAT pattern files from my stitching software?

Yes. Aida now opens native cross-stitch files directly, alongside PDFs, photos, and scans. XSD (Pattern Maker), OXS, and PAT (PCStitch) all import, and so do FlossCross, KXStitch, Crosti, and Stitch Art Easy files. Each import goes to a quick review step so you can confirm the chart before it saves. A few encrypted or copy-protected exports cannot be opened by any third-party app; when Aida meets one, it names the format and tells you honestly instead of importing a wrong chart. Exporting to PDF from your software also still works as a fallback.

Can Aida design or edit a cross-stitch pattern for me?

Some of it, yes. Aida can turn a photo you own into a stitchable pattern on your device: you set the width in stitches, the number of colours, the dithering and the fabric colour, and the preview redraws as you go. On that same screen you can go in cell by cell with a brush, a fill and a colour picker, and you can lock a colour in the palette, merge two, or replace one. What Aida has no way to do is design from nothing. There is no empty grid to draw on, and a chart you imported from someone else stays as it arrived, except that you can re-code a symbol to the right thread.

My chart is spread over several pages with overlap between them. Will it stitch into one canvas correctly?

A multi-page PDF of a single chart is stitched into one continuous canvas on import. If pages overlap or align oddly, the import is routed to review so you can confirm it before tracking; if something still looks off, send it to support@oomny.eu and we'll look.

Can I import the same chart twice, or re-import it if I want to start over?

Yes. You can import a chart again as a separate project; the new copy starts with a clean progress slate while your original stays untouched.

Will importing a chart count against my free two-chart limit if the import fails or I delete it?

Only charts you keep in your library count. A failed import that never lands, or a chart you delete, frees the slot again.

Stitching and the workbench14

How do I mark stitches? Do I have to tap each one individually?

You can tap a cell to mark it, or swipe across a row (including diagonals) to mark several in one stroke. For larger areas, a flood fill marks every connected cell sharing the same symbol, and a block-fill covers a 10×10 square at once.

I accidentally marked a whole area. Can I undo it?

Aida keeps a 10-step undo ring, so you can step back through your last ten strokes. On iPad, Cmd+Z works as well.

How do I mark only one colour without accidentally hitting neighbouring symbols?

Tap a colour in the legend to activate the marking filter: a lock badge shows which colour is highlighted, and all taps and swipes then mark only that symbol. Tap the badge again to release the filter.

I'm working on a large section and keep losing my place. Is there a way to jump to the next unmarked stitch?

While a colour is highlighted in the marking filter, use the find-next button to scroll the canvas to the next remaining cell of that colour; it pulses briefly so you can spot it quickly, and it wraps around when it reaches the edge.

Can Aida track backstitch and fractional stitches separately from the main cross?

Yes. Long-press any cell to cycle through full cross, backstitch, and fractional types; the type is saved per cell and persists. Backstitch and fractional completion is tracked separately from the base cross count, so your progress percent reflects each accurately.

What is parking and how does it work in Aida?

Parking is a stitching method where you leave a thread resting in a nearby corner while you move across the fabric. Long-press a cell in Aida and choose any of its four corners to place a coloured dot; Aida shows a per-colour parked count and lets you jump to any parked position.

The finish estimate says 'about 8 weeks to go'. Is that a deadline or a target?

It is neither. The calm estimate is based on your own recorded pace over real stitching days and is shown only after you have two or more active days logged. Aida never assigns a deadline or sends reminders; it is there if you find it useful, not to create pressure.

Can I adjust how the canvas looks (grid lines, centre marks, that kind of thing)?

Yes. Canvas settings let you control grid weight and interval, toggle centre lines, adjust colour strength, switch mark style, and set the precision of the smart percent display. High-contrast mode adds bold outlines and shape-based glyphs for each symbol, which helps with colour-blind or low-light stitching.

I finished stitching a colour entirely. Can I clear all its remaining marks at once, if I made an error or on purpose?

Bulk-clear removes every marked stitch for a given colour in one step. It is available from the colour's entry in the legend, and it counts as a single undoable action within the 10-step undo ring.

Can I mark stitches by swiping a whole row or diagonal line at once?

Yes. Alongside tapping single cells, you can swipe (including diagonally) to mark a run of stitches in one gesture.

Is there a faster way to fill a large solid block of one colour than swiping every cell?

Yes: use area-fill to flood a whole connected region of the same symbol, or block-fill to mark a 10x10 grid square at once.

If I mark a stitch by mistake right after several others, how far back can I undo?

Undo steps back through your last 10 strokes one at a time. On iPad you can also press Cmd+Z.

Can I ask Siri or use the Action Button to jump straight back into the chart I'm working on?

Yes. Aida has a Shortcut to resume your current chart, so you can trigger it from Siri or the Action Button and land right back in your project.

Does Aida give any feedback when I mark a stitch, like a tap I can feel?

Yes. Marking a stitch gives a small haptic tap, so you get a sense of confirmation without staring at the screen.

Sync, devices and your data10

Does Aida use my own iCloud account, or does it go through your servers?

Aida syncs entirely through your own iCloud (CloudKit); your charts and progress never touch oomny's servers. You do not create an account with us; Apple handles the sync, and the data belongs to you.

If I delete the app by accident, will I lose all my progress?

Your progress is stored in your iCloud, so reinstalling Aida and signing in with the same Apple ID will restore your charts. The only data that is device-only and not synced is your stitching statistics (daily count, streak, heatmap).

Can I use Aida on my iPhone and my iPad and have them stay in sync?

Yes. iCloud sync is included in the one-time purchase and works automatically across iPhone and iPad. When you mark stitches on one device, the change appears on the other the next time it connects.

What happens if I stitch without an internet connection?

Aida is offline-first, so you can mark stitches, add notes, and update tags with no connection at all. Your changes sync to iCloud the next time the device goes online.

Which devices and iOS versions does Aida support?

Aida runs on iPhone and iPad with iOS 17 or later, which covers devices back to 2018. It also runs on Apple-Silicon Macs (M1 and later) via the iPad app.

My iCloud is nearly full. What happens to Aida's sync?

If iCloud runs out of space, new changes will queue locally and sync will pause until space is freed. Aida shows a visible sync state so you can see when something is waiting; your local data is safe in the meantime.

I use an Android phone as well. Will my progress sync there?

Aida's iCloud sync is Apple-only: there is no sync between iOS and Android. Aida also runs on Android, but the two platforms stay separate silos. You can move your charts and progress across once with an Aida file (Settings > Move charts to another device) — a file you open on the other device, not a live sync.

Can I get my data out of Aida if I ever want to stop using it?

Yes. Aida includes a CSV progress export (per thread) so you can take your tracking data with you. Your original imported PDF charts also stay on your device and remain viewable inside the app.

Will you ever move Aida to a subscription and lock me out of features I already paid for?

No. Aida is a one-time purchase at €15.99 and there is a written promise in the app that it will never convert to a subscription or remove features from people who already bought it. If you have questions about this, you can reach us at support@oomny.eu.

Why isn't my newest progress showing on my other device yet?

Sync runs automatically through your own iCloud and shows a visible sync state, but it needs both devices online and signed into the same iCloud account. If it stays stuck, check both are on the same Apple ID with iCloud Drive enabled, then reopen Aida; still stuck, write to support@oomny.eu.

Threads and colours12

Which thread brands does Aida support?

Aida natively uses DMC colour codes. Anchor, Madeira, COSMO, and Olympus codes are also supported; each one resolves to a verified DMC hex value via a built-in conversion table, so you see the closest accurate colour on screen rather than a made-up shade.

A colour in my chart looks wrong: the app picked the right symbol but the colour on screen is off. What can I do?

You can manually override the colour code for any symbol: tap the symbol in the legend, re-assign it to the correct DMC, Anchor, Madeira, COSMO, or Olympus code, and the canvas updates immediately. If you stitch across devices, that override syncs to your iPad and back via your own iCloud.

Why do my colours look pale or washed out on the canvas?

The colour strength setting controls how vivid marked cells appear: a lower value gives a lighter, more muted look, while a higher one makes colours more saturated. You can adjust it in Canvas Settings to match what feels right for your chart.

Can I search for a specific DMC thread number across all my charts?

Yes. The library search accepts both project names and floss codes; typing DMC 310, for example, surfaces every chart in your library that uses that colour. Sort options (name, progress, or recently opened) work alongside search.

I stitched over the shade card in my PDF. Can I still see the original?

The original PDF stays available one tap away from the chart view, so you can check the printed shade card, thread key, or any other detail from the designer at any time without leaving the app.

Will my manual colour overrides sync between my iPhone and iPad?

Yes. Manual colour overrides sync automatically through your own iCloud along with your stitching progress, project notes, and tags. There is no separate oomny account; everything travels through the iCloud you already have.

Does Aida convert Anchor or Madeira codes to the nearest DMC shade, or does it just display the code?

Aida converts them: each Anchor, Madeira, COSMO, and Olympus code is looked up in a verified conversion table and displayed using the corresponding DMC hex colour. The app never fabricates a colour; if a mapping is uncertain, it stays honest about that.

Is there a way to focus on just one colour at a time when I'm working through a section?

Yes: tap a colour in the legend to activate the marking filter, and from that point taps and swipes mark only that colour. A lock badge shows which colour is active. You can also use the find-next feature to jump straight to the next unmarked stitch of that colour, which wraps around when it reaches the edge.

Do my thread colours and progress sync to Android?

Aida's iCloud sync works between iPhone and iPad only; iOS to Android does not sync, as the Android version runs as a separate platform silo. An Aida transfer file (Settings > Move charts to another device) carries your charts, progress, notes and tags across once, and each store needs its own purchase.

Does Aida support COSMO or Olympus threads?

Yes. Alongside DMC, Anchor and Madeira, COSMO and Olympus codes are resolved to their verified nearest DMC shade, never a made-up colour.

If I re-code a symbol to a different thread, does that change every chart or just this one?

A manual colour override applies to the chart you're working on, and it syncs to your other devices via iCloud; it doesn't touch your other charts.

I'm colour-blind. Can Aida make the symbols easier to tell apart?

Yes. A high-contrast / colour-blind mode adds a bold outline and a shape-based glyph to each mark, so colours aren't the only thing distinguishing symbols.

Library and projects12

How do I organise my charts so I can find them quickly?

You can sort your library by name, progress, or recently opened, and search by project name or floss code; typing DMC 310, for example, surfaces every chart that uses that thread. Tags (WIP, On Hold, Finished, plus any custom ones you add) let you group charts by status, and they sync to your other devices through your own iCloud.

How do I mark a project as finished, or put it on hold?

Open the project, tap the tag area, and choose WIP, On Hold, or Finished; you can also create your own custom tags. Tags sync automatically across your iPhone and iPad, so the status stays consistent wherever you stitch.

Can I add notes to a project (for example, which fabric I used or where I left off)?

Yes, each project has a notes field you can write freely in. Notes sync via iCloud alongside your progress, so they travel with the chart to your iPad or Mac.

I stitch with a group that has a stitch-along schedule. Can Aida help me follow the parts?

Aida includes stitch-along (SAL) tracking: you set a start date for the project, then add ordered parts that you mark off one by one, with a clear indicator on the next undone section. This is a single-device tracking tool; Aida is not a sharing platform, so other stitchers in your group manage their own copies.

Where can I see how much I stitched today, and over time?

The stats screen shows today's stitch count, your current streak, a 7-day bar chart, and a 52-week heatmap so you can see patterns in your own stitching pace over the year. Each chart also has a palette ring that shows progress broken down by colour. All stats are stored locally on your device and are not synced.

Can I search for all the charts that use a specific thread colour?

Yes. The search field in the library accepts a floss code such as DMC 815 and returns every chart in your collection that includes that colour. This works for DMC codes natively, and Aida resolves Anchor, Madeira, COSMO, and Olympus codes to their verified DMC equivalents as well.

How do I delete a chart I no longer want to track?

Swipe left on the chart in the library and tap Delete, or open the chart and use the project menu. Deleting a chart removes it from the library on that device; because Aida uses your own iCloud, the deletion will propagate to your other signed-in devices automatically.

Are my library and tags backed up, or will I lose everything if I get a new phone?

Your charts, tags, notes, and manual colour overrides all sync through your own iCloud account, so restoring onto a new iPhone or signing in on an iPad brings everything back automatically. Stats (daily counts, heatmap, streak) are the one exception; those are stored locally only and do not sync. If you have concerns or run into a problem, reach out at support@oomny.eu.

Does Aida require a subscription to keep my library after the first two charts?

Aida is a one-time purchase at €15.99 with no subscription and a written promise never to convert to one. The free tier holds up to two imported charts; the full library, iCloud sync, and all features unlock with a single purchase that also covers up to five family members through Family Sharing.

Can I export my progress to use it somewhere else?

Yes. Aida can export a CSV of your per-thread progress: the data you own, in a portable form you can keep or open elsewhere.

Does my stitch streak and history sync between my devices?

No. Your stats (today's count, streak, the 7-day bar and 52-week heatmap) are kept on each device locally and aren't synced. Your charts, tags, notes and progress do sync.

How do I find a chart again if I have a lot of them?

Sort your library by name, progress or recently-opened, and search by chart name or by floss code; searching DMC 310, for example, surfaces every chart that uses it.

Privacy, trust and account11

Does Aida upload my charts to your servers?

No. Your charts stay on your device and, if you use iCloud sync, in your own personal iCloud account. Aida has no servers of its own, and nothing is ever sent to oomny.

Do you sell my data or share it with advertisers?

No. Aida collects no personal data and sells nothing. There is no analytics pipeline, no ad network, and no third-party data sharing.

Do I need to create an account to use Aida?

No account is needed. There is no login, no email address required, and no oomny account of any kind. Your progress and charts live on your device and your own iCloud.

What is a 'no-rug-pull' promise?

It is a written commitment that Aida will never be converted to a subscription, and that features you paid for will not be removed or moved behind a paywall later. You paid €15.99 once; that covers everything that exists today and every future update.

My stats show my daily stitch count. Does that get synced or sent anywhere?

Your daily count, streak, and heatmap are stored locally on your device only. They are not synced to iCloud, not sent to oomny, and not visible to anyone else.

Who is oomny?

oomny is a small independent software studio run by a solo founder. Aida is one of its iOS apps, built and maintained without outside investors or advertising revenue.

Can I contact a real person if I have a problem?

Yes. Reach the developer directly at support@oomny.eu and you will get a reply from the person who built the app, not a support bot.

Is the iCloud sync private? Can oomny see what I'm stitching?

Yes, it is private. Sync runs entirely through your own iCloud account using Apple's CloudKit framework. oomny has no access to your iCloud and cannot see your charts or progress.

Is the profile name I set shared anywhere?

No. The name you enter is cosmetic, shown only on your own device as a personal greeting. It is not transmitted, not linked to an account, and not visible to oomny or anyone else.

Does Aida show ads or contain any tracking?

No. Aida has no ads and no third-party tracking. Your charts and stats stay on your device and your own iCloud; nothing is sold or shared.

Can I use Aida completely offline, without ever signing in or going online?

Yes. There's no account to create and no oomny server. Aida is offline-first; only your own iCloud sync (a paid feature) uses the network, and even that is optional.

Troubleshooting11

I tried to import a PDF and it just says it failed. What went wrong?

Most import failures happen with scanned or image-only PDFs where the grid cannot be detected automatically. Aida will tell you honestly when a page is gridless and cannot be recovered. If the file is a normal vector PDF from a designer and still fails, send the chart to support@oomny.eu and we will take a look.

The colours on my imported chart look completely wrong. They don't match my thread at all.

Colour accuracy depends on how the original PDF was exported: a poorly compressed or heavily saturated file can shift hues during import. You can correct any symbol's colour manually by tapping the legend entry and overriding it to the right DMC, Anchor, or Madeira code, and that correction syncs to your other devices. If a whole chart is badly off, send the PDF to support@oomny.eu so we can investigate.

I bought Aida on my iPhone but my iPad is not showing my charts. How do I get them to appear?

Aida syncs through your own iCloud account, so both devices need to be signed into the same Apple ID with iCloud Drive enabled. Give it a minute after opening Aida on the second device; a sync-state indicator will appear while it catches up. If charts still do not appear after a few minutes, check Settings > [your name] > iCloud on the iPad and confirm iCloud Drive is turned on.

The screen keeps dimming while I'm stitching even though I thought Aida kept it awake.

The keep-screen-awake setting is on by default, but it can be toggled off accidentally. Open Settings from the library gear, tap your profile to open Preferences, and check that the keep-screen-awake option is enabled. If it is enabled and the screen still dims, your system Low Power Mode may be overriding it; that is an iOS behaviour Aida cannot bypass.

I tapped Restore Purchase and nothing seemed to happen. Did it work?

If you already own Aida on the same Apple ID, Restore Purchase silently confirms the purchase and unlocks the paid features with no further prompt. If your chart limit is still showing as two charts, force-quit and reopen the app, then check whether the limit has lifted. If you are still stuck, contact support@oomny.eu with your Apple ID email and we will sort it out.

The app is getting sluggish when I scroll around a very large chart. Is that expected?

Very large multi-page charts stitched into a single canvas do put more load on the renderer, particularly on older devices. Reducing the grid interval or lowering the colour strength in Canvas Settings can help with scrolling performance. If the slowness is severe or worsens over time, send us the chart file at support@oomny.eu so we can profile it.

I lost my stitching progress after reinstalling the app. Is there any way to recover it?

Aida stores your charts locally on the device and backs them up through your own iCloud. If iCloud backup and iCloud Drive were active before you reinstalled, your progress should restore automatically after signing back in; give it a few minutes to download. If iCloud was not enabled before the uninstall, the progress was stored only on that device and cannot be recovered remotely, because Aida does not upload your data to any oomny servers.

How do I send you a chart that is causing problems?

The easiest way is to export the PDF from your Files app and email it to support@oomny.eu along with a description of what goes wrong during import. If the chart is from a specific designer or is a scanned image, mention that too, as it helps us reproduce the issue faster.

I'm on the TestFlight beta. Where do I report bugs or give feedback?

You can send feedback directly through the TestFlight app using the shake gesture or the feedback button, which captures a screenshot automatically. For more detailed reports, especially if you have a problem chart to share, email support@oomny.eu and mention you are on the beta build so we can match it to the right version.

A feature I want (frogging/unpick markers, reference photos, or a fabric/floss calculator) isn't there. Is it coming?

All three are in the app today. You can flag a stitch to unpick later without changing your progress count (it shows as a small corner flag and is counted per colour), keep reference photos with each project on its Notes page, and check the finished size at 14, 16, and 18 count plus a per-thread skein estimate under Statistics and Threads. Photo-to-pattern generation is in the app too: Aida turns your own photo into a counted cross-stitch chart, entirely on your device, with a live preview you can tune. If something you want is still missing, tell us at support@oomny.eu; it helps us prioritise.

My raster or scanned chart imported but some cells look wrong. Why didn't Aida just fix it?

Scanned and image-only charts always go through a review step rather than being auto-accepted, because recovering a grid from an image isn't perfect. Correct anything off in review before you start; if a page has no detectable grid, Aida tells you honestly rather than guessing.

Didn’t find it?

A chart that won’t open, a colour that looks off, or anything else: send it to support@oomny.eu. If it’s a chart, attach the PDF; we treat your charts as purchased property and delete them after debugging.

Aida is €15.99 once: every feature, forever, no subscription. Refunds go through Apple, like every App Store purchase.